Shipping policy
1. Delivery & Dispatch Times
- Production Time: Standard items usually dispatch within 2–4 business days, while framed, bespoke, or custom-made items can take 1–2 weeks.
- Transit Times: All UK deliveries are sent via Royal Mail Tracked 48, which take 2 working days to arrive after dispatch, while international orders range from 2 to 4 weeks.
2. Shipping Costs & Methods
- U.K.: Free UK Shipping on all order for UK Mainland, with additional charges for remote areas (e.g., Scottish Highlands, Northern Ireland). This is a tracked service and you will receive the tracking code via email once dispatched.
- International: There is a flat-rate international shipping fee of £5.00, for all international orders. Please note this is not a tracked or signed for service.
3. Packaging & Protection Standards
- Art Prints and other small items: Generally flat-packed in rigid, double-wall cardboard envelopes.
- Framed/Fragile Items: Framed artwork is shipped in bubble-wrap, with a thick polystyrene inner and a strong cardboard outer box.
4. Risk of Damage and Liability
- Transfer of Risk: Risk of loss or damage to the goods passes to the buyer upon delivery.
- Damaged Goods: If an item is defective or damaged upon arrival, a full refund or replacement may be offered. Please contact us via email within 24 hours of receipt of package, with comprehensive photos and description of damage. Email: hello@travelsofamym.com