• Cooling-off Period: If you are unhappy with your purchase, under UK/EU law, you have a 14-day window to return non-customized goods back to TRAM, but please contact us via email first to explain the reason, and then return the item within 7 days of receipt (in same secure undamaged packaging and using a tracked service) to: TRAM, 21 Market Place, Hexham, Northumberland, NE46 3NX. Provided the item is returned in perfect condition, a full refund will be issued within 48 hours of receipt.